If your product isn’t functioning as expected, we can help determine whether it’s defective or just needs a quick troubleshooting step.
Start by reviewing any manufacturer documentation or setup instructions that came with your item — sometimes performance issues are due to missing batteries, loose fittings, or setup steps.
If you’ve already tried troubleshooting and the issue persists:
Contact support@touchofmodern.com within 30 days of delivery.
Include your order number, a description of the issue, and photos or a short video showing the defect.
Our team will assess your report and coordinate directly with the vendor or manufacturer to confirm next steps.
Depending on availability and warranty coverage, we may:
Arrange a replacement
Offer a refund or store credit
Provide manufacturer contact details if service or repair is required
Note: Many items include a manufacturer’s warranty, which extends beyond the initial delivery window. We’ll help point you in the right direction if that applies to your product.
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