My order arrived damaged

We’re sorry to hear your order arrived damaged — we want to make sure this gets resolved quickly.

Please contact support@touchofmodern.com within 7 days of delivery and include:

• Your order number
  
  

• Clear photos of the damaged item, including packaging and shipping label
  
  

• A brief description of the issue
  
  

Our team will review your claim and confirm whether the damage occurred during transit or prior to shipment.
Once verified, we’ll provide next steps, which may include:

• A replacement (if inventory is available)
  
  

• A partial refund or full refund depending on the extent of the damage
  
  

If a return is required, we’ll provide instructions — you won’t need to ship the item back until we confirm.

Note: Keep all original packaging and shipping materials until your claim is fully resolved, as carriers may require them for inspection.