While we work closely with our partners to stay within advertised timeframes, a few factors can occasionally cause delays:
Supplier production or inventory delays — especially for made-to-order or custom items.
Shipping or customs issues — if the supplier ships internationally or experiences carrier slowdowns.
Warehouse volume — during peak sale periods, it may take additional time for our fulfillment team to process large inbound shipments.
Incorrect or incomplete shipping addresses — can result in re-routing or manual verification.
If your order hasn’t shipped and is past the estimated window shown on your confirmation email, please contact support@touchofmodern.com with your order number.
Our team will review the latest status directly with the supplier and provide an update.
Tip: You’ll always receive an email notification once your order ships.
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