My order is lost in transit

If your order’s tracking hasn’t updated for several days or appears stuck, it may be delayed in transit rather than lost.

Here’s what to do:

1. Check your tracking page.
   Review the most recent scan on the carrier’s site. Some shipments pause at a sorting hub before their next scan, which can take several days.
   
   

2. Confirm the delivery window.
   Make sure your order has passed the estimated delivery timeframe listed in your confirmation email before assuming it’s lost.
   
   

3. Contact the carrier.
   Once an order leaves our facility or a vendor’s warehouse, the carrier is best equipped to locate it. They can often provide additional scan data or arrange follow-up.
   
   

If it’s been 7 business days or more with no tracking updates, please contact support@touchofmodern.com and include:

• Your order number

• The tracking number (if available)
  
  

• Any correspondence or updates from the carrier
  
  

Our team will open a trace with the carrier and coordinate next steps.

If you opted for Shipped Shield Package Assurance with your order, you may qualify for a claim. For more information on this, you can visit our FAQ here.

If the shipment is confirmed lost, we’ll review resolution options such as a refund or replacement, depending on item availability and insurance coverage.

Note: Because of limited-run inventory, replacement items are not always guaranteed. In such cases, we’ll issue a refund once loss is verified.