My order is running late

We know delays are frustrating, and we do our best to get every order to you within the timeframe shown during checkout.

If your order is taking longer than expected:

1. Check your order status.
   Log in to your account and review your order’s latest update. If it shows Processing, the supplier may still be preparing your item.
   
   If it shows Shipped, click the 'Track package' button to view the carrier’s latest scan.
   
   

2. Check for recent updates.
   Occasionally, carriers experience temporary delays that don’t immediately reflect on tracking pages. Updates usually appear within 24–48 hours.
   
   

3. Review the product’s shipping window.
   Some items—especially limited-run or made-to-order products—require extra time to be produced or packed before shipping. These shipping windows are displayed on the product page and in your confirmation email.
   
   

4. Contact us if your order is significantly past its expected ship window.
   Our team can check directly with the supplier or carrier for a status update. Please include your order number when reaching out.