What happens if an exception is approved

If your return request is approved as an exception, our team will provide a return authorization and instructions if we require a return.

When a return is required

• You’ll receive a return label or specific instructions for shipping the item back (depending on the product and supplier).
  
  

• Once the return is received and inspected, we’ll issue a refund or store credit as confirmed in your approval email.
  
  

• Refunds are processed back to your original payment method; store credits are applied directly to your Touch of Modern account.
  
  

When a return is not required

• You’ll receive an update to your existing support request notifying you that a return is not required.
  
  

• Once notified, we’ll process your reimbursement and advise you to discard or donate the item.
  
  

• Refunds are processed back to your original payment method; store credits are applied directly to your account.
  
  

Please note that the cost of return shipping may be deducted from your refund if the return is not due to an error or defect.
Additionally, a 15 % restocking fee may be incurred if the return is not due to a shipping error, damage, or product defect.

Note: Items must be returned in their original condition and packaging unless otherwise instructed.
Any unauthorized or unsolicited returns may not be accepted or refunded.