Customer Conduct and Communication Policy

At Touch of Modern, we’re committed to providing professional, respectful, and helpful support to every customer.

We understand that issues with orders, shipping, returns, or products can sometimes be frustrating, and we’ll always do our best to work toward a fair resolution. In return, we ask that all communication with our Support Team remain respectful and appropriate.

Examples of unacceptable conduct include:

• Use of profanity, abusive, threatening, or discriminatory language
• Personal insults or harassment directed toward employees or representatives
• Repeated aggressive or hostile messages
• Threats, intimidation, or inappropriate conduct toward our staff

Our Support Team is here to help, and we want every interaction to remain productive and respectful for both customers and employees.

If communications become abusive or inappropriate, Touch of Modern reserves the right to:

• Limit or discontinue support communications
• Refuse service in extreme cases
• Close support requests that contain repeated abusive conduct

We remain committed to resolving legitimate order concerns in accordance with our policies and procedures.

Tip: Keeping all communication clear, respectful, and within the same support thread helps us review your case more quickly and provide the best possible assistance.