Extend Product Protection

Extend Protection Plan – FAQ (Touch of Modern)

What is the Extend Protection Plan?

Extend is an optional protection plan offered on Touch of Modern products that goes beyond the manufacturer’s warranty. It covers unexpected issues like mechanical or electrical failures, accidental damage, and power surges—helping protect your purchase long after delivery.

What does Extend cover?

Extend plans provide coverage for:

• Mechanical or Electrical Failures
  Breakdowns due to normal wear and tear after the manufacturer’s warranty expires.

• Accidental Damage (ADH)
  Includes drops, spills, cracks, and other unintentional damage.

• Power Surges
  Damage caused by electrical surge events.

• Furniture-Specific Damage
  Coverage for stains, burns, rips, or punctures on eligible furniture items.

When does coverage begin?

• Extend extends the manufacturer’s warranty, kicking in after it expires for most issues.

• For select products (like furniture), accidental damage coverage may begin from day one.

What are the key benefits of Extend?

• No Deductibles
  There are no fees when filing a claim.

• Repair or Replacement
  Items are either repaired quickly at no cost or replaced with a new product.

• Hassle-Free Protection
  No hidden fees or complicated processes—just straightforward coverage.

What is not covered?

Extend plans typically do not cover:

• Intentional damage or misuse

• Loss or theft (unless specifically included in your plan)

When can I add Extend protection?

You can purchase an Extend plan:

• At checkout, or

• Within 30 days of your original purchase

How do I file a claim?

Filing a claim is quick and easy:

• Online: Available 24/7 through the Extend website

• Phone: Call (877) 248-7707

Why should I add Extend protection?

Extend gives you peace of mind by protecting your purchase from common accidents and failures—without extra costs when something goes wrong.

If you have additional questions about Extend or your coverage, feel free to contact us at support@touchofmodern.com.