Premium package assurance from your Touch of Modern orders
Touch of Modern has partnered with Shipped to offer premium package assurance from unexpected shipment issues of damage, loss, or theft, simplifying the process of getting a replacement or refund quickly.
How does it work
Step 1Add Shipped Shield to your order at the time of checkout and get instant premium package assurance from damage, loss, or theft. |
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Step 2If something goes wrong with your protected order, easily report the issue here or via the Shipped app. |
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Step 3Once the shipment issue is reviewed and approved, the replacement will be shipped to you. If a replacement is not available, a refund will be issued to the original payment account |
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The Fine Print
Shipped Shield Package Assurance
Frequently Asked Questions
Why do I need Shipped Shield Package Assurance?
Shipped Shield offers you a “peace of mind” shopping experience for all of your Touch of Modern orders for a small fraction of the order subtotal. Your orders will be fully assured should there be any unexpected shipment issues of damage, loss, or theft.
How do I report a shipment issue to get a replacement or refund?
If something went wrong with your protected order, easily report the issue here or via the Shipped app. Depending on the shipment issue, you may be asked to provide additional proof such as an image, video, or police report. You can view the full Assurance Guarantee for detailed guidelines on reporting a shipment issue.
What information do I need to report a shipment issue?
If you’re reporting the issue via desktop or mobile browser, all you need is your Touch of Modern order number and shipping zip code to get started. If you’re using the Shipped app, just select the order with the issue to start the reporting process.
Can I cancel Shipped Shield?
If your item hasn’t shipped yet, please reach out to Touch of Modern to cancel Shipped Shield from your order.
If your item has already shipped, Shipped Shield is protecting your package in transit. If your package is lost, damaged, or stolen, Shipped Shield provides a no-hassle solution for quickly resolving your shipment issue.