Our Customer Success team is always happy to communicate with our customers. To best help, we ask that our customers:
- Communicate with us in a respectful manner
- Allow us reasonable time to respond to customer requests
- Respond promptly to any communication from us when requested
The Customer Success Team at Touch of Modern is comprised of people just like you. They are doing their best to help. With this in mind, they will not tolerate:
- Foul, abusive or offensive language (for example: swearing or remarks that are discriminatory)
- Threats or unreasonable demands towards other customers or employees
- Discriminating against any employee or other customer on the grounds of race, colour, age, religion or political beliefs, disability or illness, gender, marital status, sexual orientation, class, learning difficulty, appearance or employment status
- Harassment in any form
- Violating our Terms or Privacy Policy
- Abuse of discount, credit, or referral promotions
- Excessive use of returns or claims
If we determine that a customer's actions violate our General Code of Conduct, Touch Of Modern may terminate access at any time, with or without cause, with or without notice, effective immediately. This may result in the forfeiture and destruction of all information associated with a customer’s membership. We may also take additional action, at our discretion, including but not limited to involving law enforcement, should Touch Of Modern determine it is appropriate.