If your item is covered by our return policy, or your item arrived damaged , please contact Touch of Modern’s customer success team.
Please include all the details you can as to why you are looking to return the item, including photos of any damage, if possible. Our team will review your request as quickly as possible and respond with an approval, or the reason why we are not able to accommodate a return within 3 business days.
If your return is approved, you will receive a separate email with a shipping label and instructions. You should then -
- Print both pages
- Fold each page along the middle of the page
- Attach both the shipping label and RMA barcode to the outside of the return package
(ensuring clear visibility of all information and barcodes)
- Drop package off at FedEx location
Once the warehouse receives the item back, you will receive a second email confirming that your order has been refunded or replaced. Refunds, credits, or replacements will not be issued before our warehouse has received the item.
Note that all items returned must be in original condition, and there may be additional circumstances under which we will not be able to honor your return. Acceptance of a return is within our sole discretion. Items sent to the warehouse without an authorized RMA will be discarded.
Touch of Modern will apply a 15% restocking fee to any returns made in an exception of our policies.