Touch of Modern has several return policies that depend on the type of product. If you think you may wish to cancel or return an item, please check the policy prior to making your purchase.
These policies are available on every product description and include:
Return for refund
Items marked “Return for refund” will usually also include a time frame in which we can offer a full refund of the product price. If you purchase an item with this policy and would like to return it within the time frame, please contact our customer success team and request a return merchandise authorization (RMA).
Return for store credit
Items marked “Return for store credit” will include a time frame in which we can offer store credit equivalent to the product price. Store credits applied for this reason will expire three years from the date the item is returned.
If you purchase an item with this policy and would like to return it within the time frame, please contact our customer success team and request a return merchandise authorization (RMA).
Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts.
Items marked “Clearance” cannot be returned. These items are offered at extreme discounts and we are not able to accept returns.
If you have purchased an item that can be returned as described above, we require the following:
- Approval from customer success and RMA number
- The item must be in the original packaging
You can learn more about the return merchandize approval (RMA) process here
Please note the cost of shipping for the items will be deducted from any refund. There may be additional circumstances under which we will not be able to honor your return. Acceptance of a return is within our sole discretion. Items sent to the warehouse without an authorized RMA will be discarded and a return will not be processed.