A late order is certainly an experience we do not wish any of our customers to have! We will be happy to investigate and provide you with as many details as possible to update you on the status of your order. Please feel free to reach out Customer Support team at support@touchofmdoern.com, and we will gladly research the status of your order for you.
You can also submit a support ticket in your account ('My Account') and going to the 'Customer Support' section on the account dashboard: