Could there be additional fees for international orders?

All Canadian orders incur an additional $15 shipping fee plus any applicable duties/taxes. The taxes and duties levied on imported goods is up to the discretion of the customs agent in the country of importation.

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  • 1
    Michael Boettcher

    In one question you answer, you say that you charge for duties and taxes to Canada (and it does indeed appear on the bill, as I have ordered), in this answer you say the customer is responsible to be aware of the charges. Why would you charge the customer in the first place if they are responsible for the duty/taxes? If you charge for Canadian duty and taxes (which you do) and there is additional charges for duty and/or taxes, you should be responsible. Either you need to be far more clear or change your policy.

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