General

General FAQs

• What does my order status mean?
• How did Touch Of Modern get started?
• What happens when a product's sale ends?
• How can I track my order?
• What's the cause for the delay? Why is it taking so long?
• I HAVE MORE QUESTIONS!

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Touch of Modern

• How do I change my name, email and/or password?
• How do I change my e-mail settings?

Security

• Is this a scam?
• Is my credit card information secure?

Products

• My new watch isn't keeping accurate time
• I missed a sale
• How do you select the products to sell?

Order management

Cancellations and returns

• Can I cancel my order?
• Can I return my item?
• How do I return my item?
• My item arrived damaged

Placing An Order

• Understanding watch conditions
• How do I add or change my credit card information?
• What about my credit?
• How will the purchase appear on my bank statement?
• When am I charged?
• Sales Tax

Shipping

Delivery Information

• Can I expedite shipping?
• When will my order ship?
• How long does shipping take?
• Will I get a tracking number?
• Why isn’t my tracking number working?
• Can you declare my package as a gift or at a lower value?

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Pricing and Service Areas

• What if I found a better price?
• Shipping to Hawaii and Alaska.
• Do you ship internationally?
• Could there be additional fees for international orders?
• Service Areas